Hotels onlyServices and software

Write your standards once. Every property sees the update.

GDI Worldwide writes, updates and digitizes hotel brand standards and SOPs, then runs them in the world's first complete digital ecosystem for brand standards and SOPs. Text, pictures and video on every standard.

Illustrative interface. Hotels, names and data on these screens are fictional.

ServicesWe write and update your standards and SOPs SoftwareThe digital ecosystem that holds them

Not sure which fits? Request a consultation

Part 1Services

We design, write and update your brand standards and SOPs

Our team works with yours to turn how your hotels should run into documents people can follow: written standards and SOPs, supported by photos, videos and detailed specifications.

Hotel beverage station in a tiled alcove: bean-to-cup machine, sweets stand, cups and lids, three syrup bottles and a plant on the counter Walkthrough video, 1:12

Brand standard FB-BEV-014 · version 3.3

Beverage station setup

Department
Food and beverage
Timing
Ready 30 minutes before service opens
Owner
Lobby host
Materials
Bean-to-cup machine, cups and lids, stirrers, three syrups
Linked SOP
FB-07 Beverage station service
One standard, three kinds of evidence: written specification, photograph, video.
Turned-down hotel bed with white linen and a lit table lamp beside a marble-topped nightstand

Brand standards

We design and create the standards your brand has never put on paper, and upgrade the ones you have after a rebrand, a new owner or a renovation.

Grey and black cups racked upside down on top of an espresso machine

SOPs

We create department-by-department procedures, written step by step, and update the ones you have so they match the standards they deliver.

We update after

  • A rebrand
  • New owners
  • Renovations
  • Gaps found in audits

In detail

Brand standards

Design and create

We write the standards your brand has never put on paper, with your operators, in your format.

Upgrade and update

We review the standards you have, close the gaps and bring them in line with how hotels run today.

SOPs

Create

Step-by-step procedures that tell each team how to deliver a standard, written to be followed.

Update

We refresh existing SOPs so they match the standards they support and stay linked to them.

How an engagement works

  1. Understand

    We learn your brand, your operations and the standards and SOPs you already have.

  2. Write or update

    We create what is missing and refresh what is out of date, standards and SOPs together.

  3. Digitize and convert

    Everything goes into the GDI platform, with picture-step and video formats where they help.

  4. Keep current

    Update once, notify the right people, and keep a full history of every change.

Start with the job you need

Each one begins with a conversation about the standards and SOPs you have today.

Request a consultation
Hotel reception desk faced in black, white and grey marble triangles, with pendant lamps and an orange flower arrangement

Design and create brand standards

Define how your hotel looks, sounds and behaves, down to detailed specifications your teams and auditors can both use.

Discuss this job Guest room with a king bed, abstract artwork, a wall lamp and a desk by the window

Upgrade and update brand standards

Bring existing standards up to date after a rebrand, a new owner, a renovation or gaps found in an audit.

Discuss this job Freshly made bed with white striped linen, stacked pillows and a copper pendant lamp over a dark panelled headboard

Create SOPs

Department by department, step by step, linked to the standards each procedure delivers.

Discuss this job Hotel breakfast buffet with juice dispensers, a fruit display and glassware on a round white counter

Update SOPs

Check procedures against real practice, remove what is outdated and close the gaps.

Discuss this job
Part 2Software

The world's first complete digital ecosystem for brand standards and SOPs

We digitize your standards and SOPs into GDI's own platform: one library for corporate, regional and hotel teams and process owners, with text, pictures and video on every standard. Here is how it works, screen by screen.

Illustrative interface. Hotels, names and data on these screens are fictional.

Repository

One repository for every standard and SOP

A centralized home for corporate, regional and hotel teams and process owners. Browse by department, then search and filter by hotel, keyword, date range, newly added or last updated.

Choose a department to see its list.

Harbour Collection · Repository

Departments

Hotels

All hotelsHarbour WingOld Town
Search standards and SOPs
HousekeepingNewly addedLast updatedDate range
  • Turned-down bed with a lit lamp
    Turndown service: bed and amenity setupHousekeeping Turndown · 12 Nov
    Approved
  • Made bed with white linen
    Guest room cleaning sequenceHousekeeping Rooms · 9 Nov
    Approved
  • Linen par levels and handlingHousekeeping Linen · 4 Nov
    In review
  • Hotel bathroom with robe and towels
    Bathroom amenity placementHousekeeping Bathroom · today
    New

Three modules, one platform.

Digital brand standards

Every standard with its detail, steps, photos and videos.

  • Tag by department and sub-department
  • Link to the master SOP
  • Planning and execution steps
  • Tags for analytics
  • Edit, update, delete or notify in one click
  • 100% customisable fields

Digital SOPs

Procedures that are searchable and linked to the standards they support.

  • Upload PDF, Word or Excel
  • Quick search
  • Link SOPs to brand standards
  • Updates and notifications with a click

Room setup and inventory placement

A visual library of exactly how each room category is set up.

  • Photos for each room category
  • Inventory placement images for setups
  • Quick search for training
  • Easy editing and notifying

Three modules, one library

Each module links to the others, so a standard, its SOP and its room setup stay in sync.

  • Detailed information on each standard
  • Tag by department and sub-department
  • Link to the master SOP
  • Planning and execution steps
  • Photos and videos
  • Tags for analytics
  • Edit, update, delete or notify in one click
  • 100% customisable fields
standards.harbour-collection.example / FB-BEV-014

Food and beverage / Beverage stations

Beverage station setup

FB-BEV-014v3.3 currentFood and beverageBeverage stationsBrand critical
How Preparation
Materials
Bean-to-cup machine, cups and lids, stirrers and sweets, three syrups
Timing
Ready 30 minutes before service opens
Owner
Lobby host
Syrups
Hazelnut, vanilla, caramel, labels facing out
Where Execution
Beverage station photo with numbered markers on the bean-to-cup machine, sweets stand, cups and lids tray and syrup bottles 1234
  1. 1Machine
  2. 2Sweets stand
  3. 3Cups and lids
  4. 4Syrups

Linked SOP: SOP FB-07 Beverage station service

Approval

Approved by regional operations

Rollout

Whole brand, 14 hotels

Analytics tag

beverage-station

Custom field

Seasonal: all year

Last edited

12 Nov, 16:42

Change a standard with control, then tell everyone at once

Every update is versioned, approved if you want it to be, and sent to the right people automatically. Open any earlier version, or restore it.

standards.harbour-collection.example / FB-BEV-014 / history

    v3.3 compared with v3.2

    Version control and history log. See who changed what and when, and revert in one click.

    standards.harbour-collection.example / approvals
    1. Draft
    2. In review
    3. Approved
    4. Published
    DO
    Daniel Okoye, regional operationsReview request for v3.3 · 12 Nov, 16:42

    Caramel syrup added after the menu change, and timing moved to 30 minutes. Please approve before rollout.

    ML
    Marta Lindqvist, Harbour QuayLobby host · feedback, 13 Nov, 08:15

    Our counter is shorter. Can the sweets stand sit to the right of the cups?

    To: Food and beverage teams, regional ops

    Updated standard: Beverage station setup

    Version 3.3 is live. What changed: syrups, timing.

    Harbour QuayHarbour ParkHarbour Square+11
    Open standard

    Approval and real-time updates. Built-in feedback and approval flows, with automated email notifications.

    Turn long procedures into pictures and video

    A new team member should not have to read three pages to set up a station. We convert text SOPs into picture-step and video formats they can follow on the floor.

    standards.harbour-collection.example / sop / FB-07 / pictorial
    Text SOP, Word

    Beverage station service

    1. Position the bean-to-cup machine at the left end of the counter, drip tray clear.

    2. Set cups and lids on the tray beside the sweets stand. Lids stacked, cups by size.

    3. Line up the hazelnut, vanilla and caramel syrups with labels facing out.

    4. Check the machine screen shows the home menu, then switch on the wall lamps.

    5. Wipe the counter and refill stirrers before the lobby opens.

    Pictorial SOPStep 2 of 3
    Bean-to-cup machine at the left end of the counter1

    1Place the machine

    Cups and lids on a tray beside the sweets stand2

    2Cups and lids

    Hazelnut, vanilla and caramel syrup bottles on a wooden stand3

    3Set the syrups

    Check: lids stacked beside the cups, tray edge square to the counter.

    Pictorial SOPs. Photo steps replace paragraphs.

    standards.harbour-collection.example / sop / FB-07 / video

    Beverage station service, walkthrough

    Video still of the beverage station with the bean-to-cup machine, cups tray and syrup bottles Chapter 2 of 4
    • Machine position0:00
    • Cups and lids0:24
    • Syrups and labels0:47
    • Wall lamps and clean-down1:03

    Video SOPs. Chaptered, searchable, attached to the standard.

    On the floor, on a phone

    A mobile app puts the current standard, with its photos and video, in the hands of the team doing the work. Updates reach them the moment they are published.

    Built to be found, followed and controlled

    Role-based access decides who can view, edit or approve, at corporate, regional and hotel level.

    Find it

    • Central repository for corporate, regional and hotel teams and process owners
    • Search and filters by hotel, department, keyword, date range, newly added and last updated
    • Mobile app for teams on the move

    Follow it

    • Visual and detailed execution with text, images and video
    • Guided execution: how (preparation, materials, timing, responsibilities) and where (placement shown by photo or video)
    • Flexible implementation for one property, a region or a whole brand in one go

    Control it

    • Feedback and approval flows with notifications
    • Real-time updates by automated email
    • History log and version control with revert
    • Export by department or the full set as PDF or Excel, in your format
    • Secure, role-based access

    Every change reviewed, approved and recorded

    Feedback and approval flows keep changes controlled. The history log shows who changed what and when, and any version can be restored.

    • Version control with revert
    • Standard history log: who, when, what
    • Approval flows with notifications
    • Automated emails to every relevant user
    app.gdi-platform.example / standards / FB-BEV-014 / history

      Changes in v3.3

      Approval
      1. Change requestedBrand standards team
      2. Regional review
      3. Publish to properties
      GGDI platform · 12 Nov, 17:05
      Updated standard: Beverage station setupWaiting for approval.
      app.gdi-platform.example / sops
      SOP library (illustration)
      SOPSourceLinked standardsStatusUpdated
      Linked standards

      SOP FB-07

      Beverage station service

      A searchable library of every SOP

      Upload SOPs as PDF, Word or Excel, find any of them in seconds and link each one to the brand standards it supports.

      • Upload PDF, Word or Excel
      • Quick search across every SOP
      • Link SOPs directly to brand standards
      • Update and notify with a click

      Built for the people who keep a brand consistent

      Corporate, regional and hotel teams, and process owners, all work from the same current standard.

      • Hotel groups and brands
      • Hotel owners
      • Operations heads
      • Quality heads
      • Training heads

      • Onboarding and training

        Fast-track new associates with text, pictures and video on every standard.

      • Self-inspections

        Make internal compliance simple by checking against the standard itself.

      • Mystery audits

        Audit against the standards in real time.

      • Ongoing team learning

        Anytime, anywhere, on mobile.

      • Brand compliance reviews

        Review every property against the same, current source.

      Hotels only. That is the point.

      GDI Worldwide builds its standards, SOP services and software for hotel groups, brands and owners, and for the operations, quality and training teams inside them. Nothing here is a generic template.

      Questions hotel teams ask

      Something else? Write to info@gdiworldwide.com.

      Is GDI only for hotels?

      Yes. Our standards, SOP services and software are built for hotel groups, brands, owners and the operations, quality and training teams inside them.

      Can you start from the documents we already have?

      Yes. We can update existing brand standards and SOPs, and the platform accepts SOPs in PDF, Word or Excel. If nothing is written yet, we create them with you.

      Can we start with one hotel before the whole brand?

      Yes. Manage a single property, a region or your entire brand, and deploy to several properties, or the whole brand, in one go.

      What happens when we change a standard?

      Update it and the platform emails every relevant user with the details. Every version is stored, and the history log shows who changed what and when.

      Who in our organization can use the platform?

      Corporate, regional and hotel teams, and process owners. Role-based access controls who can view, edit or approve, and a mobile app is available.

      Can we use the standards for audits and inspections?

      Yes. Teams use them for self-inspections, mystery audits and brand compliance reviews, checking against the same current source.

      Ready to simplify your standards?

      Tell us how your standards and SOPs are kept today. We will show you how they could run in one system.

      Request a consultation info@gdiworldwide.com